Conditions générales

The service of the social enterprise TheSocialMedwork B.V. (TSM) and the related website are provided under these terms & conditions. These conditions apply to any use of the website as well as using TSM’s services of supporting customers in general questions with regard to newly approved medicines as well as with purchasing those medicines (all together: “the services”).

Si vous utilisez les services fournis par TheSocialMedwork, vous acceptez automatiquement les présentes conditions générales.

Objectif des services de TheSocialMedwork

The services of TheSocialMedwork serve as a tool and source of information for patients, physicians, care providers and those who are involved with them or their treatment. The information provided through our services is not intended to replace a one-on-one relationship with a qualified health care professional and is no medical advice. It is intended to share knowledge and information. TheSocialMedwork encourages users and customers to make their own well-informed health care decisions based upon their own research and in partnership with a qualified health care professional.


Any user of any of TheSocialMedwork’s services (in the following: customer) should act in accordance with the law.

The use of TheSocialMedwork’s website and support service is free. Should the customer make a purchase through TheSocialMedwork next to the purchase price a handling fee (named patient service fee) occurs.

The customer is not permitted to disclose information obtained from TheSocialMedwork on a non-occasional basis, to duplicate or sell it in any form whatsoever, including whether or not after editing integration into networks or disclosure in another way. The contents of the TheSocialMedwork-services may only be copied for non-commercial individual reference with all copyright or other proprietary notices retained. Names of customer support team members may not be published.

L'utilisateur doit en tout cas s'abstenir des actions suivantes :

l'utilisation d'une manière préjudiciable aux patients, aux médecins ou aux autres utilisateurs de nos services Internet et de nos sites Web ;

transmettre des courriers électroniques commerciaux non sollicités ("spam") aux personnes dont vous auriez obtenu les informations par le biais des services de TheSocialMedwork ;

l'utilisation d'une manière qui est préjudiciable à TheSocialMedwork ou à d'autres utilisateurs de nos services Internet et sites Web, ou à des tiers ;

menacer, insulter, discriminer ou gêner autrui ;

la propagation de virus informatiques ou de documents qui contiennent d'autres éléments nuisibles.

Traitement des données

The use of the services of TheSocialMedwork is subject to the Privacy Policy of TheSocialMedwork. Processing data on the services of TheSocialMedwork is carried out with the utmost care, in compliance with the Data Protection Act and any relevant applicable legislation. Since TheSocialMedwork processes data that is supplied by customers and others, however, TheSocialMedwork is unable to guarantee the accuracy and completeness of the data stored and processed through the services of TheSocialMedwork.

L'utilisateur ou toute autre personne autorisée par TheSocialMedwork qui ajoute des données sur le site du marché de la santé en ligne est responsable de l'exactitude et de la fiabilité des données. L'utilisateur est tenu de fournir uniquement des données exactes sur ou par le biais du site web du marché de la santé en ligne ou des services Internet de TheSocialMedwork. En raison des objectifs des services de TheSocialMedwork en tant qu'outil et source d'information pour les médecins, les patients, les prestataires de soins et les autres personnes concernées, il n'est pas autorisé à fournir des données fictives ou incorrectes par le biais des services.


Les données envoyées par le client à des parties accessibles au public du site web du marché communautaire de la santé en ligne ou qui y seront placées, par exemple sur un blog ou un forum, sont considérées comme non confidentielles. En publiant ou en envoyant ces données pour être publiées, vous accordez à TheSocialMedwork le droit d'utiliser, de publier, de modifier, de traduire ou de supprimer ces données. Concernant toutes les données que vous avez fournies, vous êtes convaincu que vous êtes autorisé et si nécessaire avez obtenu la permission d'autres personnes impliquées, et vous protégez TheSocialMedwork ou ses utilisateurs contre toute réclamation de tiers dans ce contexte.

Les données fournies par le client à TheSocialMedwork concernant les demandes sont traitées de manière strictement confidentielle et utilisées uniquement pour traiter une commande.

Clause de non-responsabilité concernant les données

Neither TheSocialMedwork nor its affiliates, nor any party involved in creating, producing or delivering this online health community market website shall be liable for any loss, damage or cost whatsoever, whether in contract, tort (including negligence) or otherwise arising from reliance on information contained in these services, access to, use of, or inability to use these services, or any errors or omissions in its content. This limitation includes any loss, damage or cost caused by any viruses that infect your computer equipment, software or data.

Use of the services and the user generated data made available through the website is at user’s own risk. TheSocialMedwork may at any time add, modify or remove data at its discretion. TheSocialMedwork will use all reasonable efforts to include accurate and up-to-date information in their services. Customers understand that TheSocialMedwork also relies on the expertise of others to be able to present accurate and up-to-date information. TheSocialMedwork gives no warranties, undertakings or representations of any kind as to its accuracy, currency, quality, completeness or fitness for purpose. TheSocialMedwork disclaims all warranties, express or implied to the fullest extent permitted by law.

Sites web et liens de tiers

Les services peuvent contenir des liens ou des références à d'autres sites Internet gérés par des tiers sur lesquels TheSocialMedwork n'a aucun contrôle. Ces liens sont fournis uniquement à titre de commodité. De même, les services peuvent être accessibles à partir de liens de tiers sur lesquels TheSocialMedwork n'a aucun contrôle. TheSocialMedwork ne fait aucune garantie, engagement ou représentation de toute nature quant à l'exactitude, l'actualité, la qualité, l'exhaustivité ou l'adéquation à l'objectif de toute information contenue dans ces sites Web et n'aura aucune responsabilité pour toute perte, dommage ou coût de toute nature découlant de ces informations. L'inclusion de tout lien tiers n'implique pas une approbation ou une recommandation par TheSocialMedwork.


Tous les droits, y compris les droits de propriété intellectuelle, sur le contenu des services de TheSocialMedwork sont détenus par TheSocialMedwork et ses affiliés, dans la mesure où ces droits ne sont pas détenus par des tiers dont le matériel a été mis à disposition par les services Internet et le site Web du marché de la santé en ligne. TheSocialMedwork se réserve les droits d'auteur sur le contenu des services Internet et du site Internet du marché de la santé en ligne.

L'utilisateur reconnaît les droits de TheSocialMedwork et de ses fournisseurs sur le contenu des services Internet et du site web du marché communautaire de la santé en ligne, ainsi que sur les données qui en découlent, que ce contenu ou ces données soient (aidés par) le produit de l'édition par quelqu'un d'autre que TheSocialMedwork ou ses fournisseurs, y compris l'utilisateur.

Except as expressly permitted above, you may not copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in this website or any part of it in any electronic medium or in hard copy, or create any derivative work based on it, without TheSocialMedwork’s express written consent. In addition, the name and logo of TheSocialMedwork are registered trademarks, and may not be used without TheSocialMedwork’s written permission.

Purchasing Products and Contract

When purchasing products through TheSocialMedwork, the General terms and conditions of TheSocialMedwork apply. TheSocialMedwork holds a pharmaceutical wholesale distribution licence, registered with the Ministry of Health, welfare and Sport, number 16258 G; as well as an independent intermediary licence, number: 6730 BEM.

The purchase contract is made between the customer (buyer) and the respective partner (seller) who can best source the product requested, represented by TheSocialMedwork. The seller is responsible and liable for the quality of products and the accurate delivery. TheSocialMedwork is the contact person for the buyer.

Toutes les offres faites par TheSocialMedwork sont sans engagement et non contraignantes, sauf si elles ont été expressément décrites par écrit comme contraignantes.

After customers request an offer by the Customer Support team they will be provided with an offer for the specific contract. Once the customer accepts the offer via email or via phone towards the Customer Support a legally binding contract has been conducted between TheSocialMedwork and the customer. TheSocialMedwork confirms the purchase with an order confirmation. From this moment onwards the customer is not able to withdraw from the contract. The customer is obliged to make the payment and provide TheSocialMedwork with the relevant documents such as prescription and necessary import documentation, if applicable.

Upon receipt of the payment the order will be processed, and an invoice will be sent to the Customer.

In some cases the Customer has the option of paying a non-refundable deposit of 10% of the order amount in case when specific actions need to be taken to secure an order to be processed and delivered in a timely manner. This deposit is to reimburse costs arising by the Customer Support and the Sourcing Teams to source a medicine in time. The Customer Support Team will inform you whether this option is needed in each case. Please note that his is no guarantee to be able to source the product. Only for the event that the 10% deposit and the purchase price have been paid and TheSocialMedwork should not be able to source the product, the purchase price will be reimbursed.

Once the order is processed, the product will be sourced. TheSocialMedwork is responsible and liable to source the genuine product in the appropriate and legally required condition and make it available for shipping and export (outside of the EU). As a registered wholesaler distributor TheSocialMedwork commits to the Good Distribution Practice.

Please note that the import has to be taken place from within the country and is due to the responsibility of the purchaser. TheSocialMedwork however supports in obtaining the right knowledge and documentation to process a legal import.

TheSocialMedwork does not accept any obligation or liability in respect of legal and regulatory compliance once the risk in the products has transferred to the Customer (after export and arrival of the product at the border, before customs). If the Customer fails to perform its duties arising from this provision, TheSocialMedwork will not reimburse for any resulting injury, loss or damage, nor resending another product. Unless otherwise agreed in writing with the Customer, TheSocialMedwork accepts no liability for the scrapping, loss, seizure, destruction or damage of the products as a result of import controls, lack of approvals, inspections, customs duties or other circumstances connected with the import of the products to a country outside of the European Union.


Unless otherwise agreed in writing, the price of a product to be supplied by TheSocialMedwork shall be the most recent price of such product as published by TheSocialMedwork in Euros. The prices published on the website are excluding handling fee (named patient fee) and logistical costs such as shipping and exclusive of statutory Value Added Tax (or equivalent local and national taxes) and other public taxes. In the case of shipments outside the European Union, unless otherwise stated, prices are exclusive of custom duties and fees and any other public taxes. The customer is obliged to make the payment within 14 days after accepting the offer.

Délais de livraison

The delivery times depend on the medicine requested. TheSocialMedwork makes an estimate of delivery time that is non-binding since the importing duration is not in the influence of TheSocialMedwork. TheSocialMedwork does everything needed to support the importing. Should the sourcing time extend the estimate the patient will be informed accordingly. TheSocialMedwork does not guarantee a delivery time because the sourcing time is outside of TheSocialMedwork’s responsibility. However, TheSocialMedwork does anything needed to ensure speedy sourcing and delivery.

Réclamations et retour des produits

TheSocialMedwork will not take back any products since any purchase by a customer is made on an individual personal import basis. That means, any medicine sourced will be specifically allocated for a specific patient. Thus, TheSocialMedwork is legally not allowed to take medicines back.

Should claims arise from defects TheSocialMedwork shall be notified in writing immediately following discovery thereof. This can be made either to [email protected] or via our Customer Support email. In the event that the defect can be detected from the packaging the notifying shall take place within 4 working days.

Conditions à l'égard du fournisseur

Once TheSocialMedwork processes an order placed by its customer TheSocialMedwork sources the product with one of its partner suppliers. The supplier is responsible and liable for the authenticity, Genuity and right quality of the product. Shall the responsibility of the partner include also the shipping of the product he is liable also for the shipping in the right condition of the product. The partner will indemnify and hold TheSocialMedwork harmless from any claims regarding (alleged) defect products or quality complaints.

Modification et renvoi

TheSocialMedwork se réserve le droit de modifier les données du site web du marché communautaire de la santé en ligne sans préavis. La référence à des produits, services, processus, autres données, noms commerciaux, marques, fabricants, fournisseurs, ou autre désignation, n'implique aucune approbation, soutien ou recommandation explicite ou implicite de la part de TheSocialMedwork.

Droit applicable

Dans ces conditions, ainsi que pour toute action en justice ou question relative à l'utilisation du site Web ou des services Internet de TheSocialMedwork, le droit néerlandais de La Haye est applicable. Les tribunaux de La Haye ont une compétence exclusive pour tout litige survenant en relation avec ce site web.

Fin de l'utilisation

Notwithstanding the specified in these terms and conditions, TheSocialMedwork reserves the right, without notice and at its discretion, to block or prevent user’s future access to and use of the website or services.